Accessibility statement for this website

This accessibility statement applies to the Client Finance Portal website (https://northyorkshire.mycostofcare.com/) which is managed by Oxford Computer Consultants on behalf of North Yorkshire.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 250% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We use plain English as much as we can to make the content easier to understand.

How accessible is this website?

Most of this website is accessible but we know there are some parts that are not fully accessible:

• PDFs are not always accessible
• Pages are not accessible without JavaScript enabled
• Some pages have minor issues when accessed using assistive technologies.

How to contact us

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think that we are not meeting accessibility requirements, please contact us. We aim to get back to you within 14 days. You can also contact us if you need help using this service or would like to request any of this website’s information in a different format, such as accessible PDF, large print, easy read, audio recording, or braille.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS) .

Technical information about this website’s accessibility

Oxford Computer Consultants is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed on this page.

Non-accessible content

The content listed below is non-accessible for the stated reasons.

Non-compliance with the accessibility regulations

Some elements do not have names which can be differentiated by assistive technologies. We aim to resolve this by the end of May 2024.

Content that’s not within the scope of the accessibility regulations

Downloadable documents and PDFs may not be fully accessible. We are working to ensure those still in use are available in an accessible format and are moving away from using PDF format for future documents.

What we’re doing to improve accessibility

Our site is regularly reviewed with manual audits by our accessibility consultants and by scans with an automated testing tool.

Preparation of this accessibility statement

This statement was prepared on 01 June 2021. It was last reviewed on 31 October 2023. This website was last tested on 31 October 2023. The test was carried out by Oxford Computer Consultants. We tested a large sample size of page types and varieties from our site, with the aim to represent the main user scenarios and the most popular tasks.

We complete our accessibility audits by testing how the site performs when accessed using accessibility tools such as WAVE Evaluation Tool (to test coding elements) and WebAIM Contrast Checker (to test the contrast levels between colours with hexadecimal accuracy).